SHIPPING & HANDLING
DELIVERY
DELIVERY TIMES CAN VARY DEPENDING ON YOUR ADDRESS AND THE ARTICLES YOU ORDER. WE ARE DOING OUR BEST TO ENSURE THAT YOUR PURCHASE IS DELIVERED AS QUICKLY AS POSSIBLE, HOWEVER, DUE TO CIRCUMSTANCES BEYOND OUR CONTROL SHIPPING IS ALWAYS LIABLE TO UNFORESEEN DELAYS. THE DELIVERY TIMES INDICATED DURING YOUR ORDER PROCESS ARE ESTIMATIONS AND CANNOT BE GUARANTEED. PLEASE NOTE THAT ANTHI IS ENTITLED, BUT NOT OBLIGED TO SEND YOUR ORDER IN SEVERAL PARCELS, AS YOUR ITEMS BECOME AVAILABLE.
IF THERE IS NO ONE AT HOME AT YOUR ADDRESS OF DELIVERY TO ACCEPT YOUR PACKAGE, YOUR CARRIER WILL LEAVE YOU A NOTE. IT IS YOUR RESPONSIBILITY TO CONTACT THE CARRIER FOR A NEW DELIVERY DATE. WE CANNOT SHIP TO POST BOXES.
VALUE ADDED TAX, SHIPPING COSTS, TAXES
THE PRICES DISPLAYED ON THIS PAGE INCLUDE VAT, BUT NOT SHIPPING COSTS. SHIPPING COSTS WILL BE DISPLAYED SEPARATELY DURING THE ORDERING PROCESS AND ON YOUR BILL.THE COST OF SHIPPING DEPENDS ON THE GOODS YOU HAVE ORDERED AND YOUR DELIVERY ADDRESS. DEPENDING ON YOUR DELIVERY ADDRESS, YOUR PURCHASE MIGHT BE SUBJECT TO IMPORT DUTIES AND OTHER FEES UPON DELIVERY. THESE COSTS ARE NOT INCLUDED IN THE PRICE. PLEASE BE ADVISED THAT WE HAVE NO CONTROL OVER IMPORT DUTIES AND CANNOT PREDICT HOW MUCH YOU WILL BE CHARGED.PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION ON THIS MATTER BEFORE YOU PLACE YOUR ORDER. YOU HAVE TO FOLLOW THE RULES AND REGULATIONS OF THE COUNTRY INTO WHICH YOU HAVE YOUR ORDER SHIPPED. WE ARE NEITHER RESPONSIBLE NOR WILL WE BE LIABLE FOR ANY INFRINGEMENT COMMITTED BY YOU ON YOUR COUNTRY’S LAWS.
PLEASE NOTE THAT IN CASE OF A REFUND, IMPORT TAXES WILL NOT BE REIMBURSED BY US. FOR A RETURN OF YOU IMPORT TAXES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.
RESERVATION OF OWNERSHIP
ALL GOODS BELONG FULLY TO ANTHI AND SHALL NOT PASS INTO YOUR POSSESSION UNTIL THE PURCHASE PRICE FOR THESE GOODS HAS BEEN PAID IN FULL AND RECEIVED BY ANTHI.
SHIPPING DAMAGE
SHOULD YOU DISCOVER ANY OBVIOUS SHIPPING DAMAGE UPON RECEIPT OF YOUR PACKAGE, PLEASE ASK YOUR CARRIER TO CONFIRM THEM IN WRITING AND CONTACT US (ANTHI STUDIO OG, CASTELLIGASSE 19, 1050 WIEN, E-MAIL: CUSTOMERSERVICE@ANTHI.COM). IF YOU DO NOT OBTAIN THE CARRIER’S SIGNATURE, THERE ARE NO LEGAL CONSEQUENCES FOR YOU. THE WRITTEN CONFIRMATION ONLY SERVES TO STRENGTHEN ANTHI’S CLAIM AGAINST THE CARRIER/ THE SHIPPING INSURANCE COMPANY. IF YOU TAKE PICTURES OF THE DAMAGED PACKAGING, PLEASE SEND THEM TO US (E-MAIL: CUSTOMERSERVICE@ANTHI.COM).
RETURNS, EXCHANGE
YOU HAVE THE RIGHT TO REVOKE YOUR CONTRACT WITHIN 14 DAYS FROM THE PURCHASE WITHOUT THE NEED TO STATE ANY REASONS FOR YOUR DECISION. THE 14 DAYS OF REVOCATION START FROM THE DAY ON WHICH YOU OR A PERSON ENTITLED BY YOU WHO IS NOT THE CARRIER HAS RECEIVED THE LAST ITEM OF THE ORDER INTO YOUR/THEIR CARE.
IN ORDER TO RETURN AN ITEM, YOU HAVE TO INFORM US BY EMAIL OR LETTER (ANTHI STUDIO OG, CASTELLIGASSE 19, 1050 WIEN, E-MAIL: RETURNS@ANTHI.COM) IN CLEAR AND UNMISTAKABLE WORDING OF YOUR INTENTION TO REVOKE YOUR PURCHASE. IT IS SUFFICIENT TO POST THE LETTER BEFORE THE 14TH DAY AFTER THE PURCHASE. RETURN REQUESTS POSTMARKED MORE THAN 14 DAYS FROM THE DELIVERY DATE ARE INELIGIBLE FOR RETURN AND WILL BE DENIED.
AFTER NOTIFYING US OF YOUR INTENT TO REVOKE YOUR CONTRACT, YOU SHOULD RETURN THE ITEMS WITHOUT DELAY, LATEST WITHIN 14 DAYS AFTER INFORMING US. IT IS SUFFICIENT IF YOU POST THE ITEMS WITHIN 14 DAYS AFTER REVOKING. YOU WILL BE LIABLE TO DAMAGES ONLY IF YOU HAVE USED THE CLOTHES IN A WAY THAT WAS NOT NECESSARY TO TEST THEIR FUNCTIONALITY.
ONCE YOUR RETURN HAS BEEN GRANTED, YOU SHOULD PACK AND SHIP YOUR RETURN ITEMS TO US WITHOUT DELAY. PLEASE USE ORIGINAL PACKAGING ONLY. YOU CAN ONLY RETURN SUCH ITEMS WHICH ARE UNWORN, UNWASHED, AND UNHARMED. WE ARE ALLOWED TO WITHHOLD THE REFUND UNTIL WE HAVE RECEIVED, CHECKED AND ACCEPTED THE ARTICLES YOU ARE RETURNING. UPON RECEIPT OF YOUR RETURN ITEMS, WE WILL INSPECT THEM, AND IF WE ACCEPT THEM, WE WILL REFUND YOU WITHIN 14 DAYS OF THE DAY ON WHICH WE ACCEPTED YOUR RETURN ITEMS. FOR REFUNDING, WE WILL USE THE SAME PAYMENT METHOD THAT YOU HAVE USED FOR YOUR ORIGINAL PAYMENT, UNLESS WE HAVE AGREED EXPRESSLY ON A DIFFERENT PROCEDURE. ORIGINAL DELIVERY COSTS, IMPORT TAXES AND OTHER FEES CANNOT BE REIMBURSED.
FOR FURTHER QUESTIONS ON CUSTOMS, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE. THE COSTS OF A RETURN WILL BE PAID BY THE CUSTOMER. WE RECOMMEND INSURED SHIPPING FOR GOODS IN EXCESS OF € 100 VALUE. ACCORDING TO LAW, YOU DO NOT HAVE THE RIGHT TO REVOKE YOUR CONTRACT FOR GOODS THAT ARE: CUSTOMISED, INFLUENCED BY AN INDIVIDUAL SELECTION OF THE BUYER, OR WHICH WERE TAILOR MADE FOR THE NEEDS OF A CUSTOMER, SEALED (FOR GOODS SUBJECT TO HYGIENE OR HEALTH CONCERNS), IF THEIR SEALS HAVE BEEN REMOVED.
EXCHANGE AND WARRANTY
IF YOU WANT TO INITIATE AN EXCHANGE, PLEASE CONTACT US HERE: CUSTOMERCARE@ANTHI.COM IN CASE OF EXCHANGE, ANTHI WILL COVER YOUR RETURN SHIPPING COSTS. PLEASE CONTACT CUSTOMERCARE@ANTHI.COM, SO WE CAN ARRANGE SHIPPING. WE WILL COVER THE COSTS OF ONE EXCHANGE PER PURCHASE. IF AN ITEM YOU HAVE PURCHASED FROM US IS FAULTY, YOU ARE ENTITLED TO REMOVAL OF DEFECTS OR DELIVERY OF A FLAWLESS EXCHANGE ITEM INSTEAD. WE WILL COVER THE COSTS OF RETURNING THE ITEM TO ANTHI. THE STATUTE OF LIMITATIONS IS TWO YEARS FROM THE DATE YOUR PURCHASE WAS DELIVERED. CASES OF WARRANTY HAVE TO BE PROCESSED WITH ANTHI DIRECTLY. NEGOTIATIONS WITH INDEPENDENT AGENTS WHO ARE NOT DIRECTLY ATTACHED TO ANTHI DO NOT LEAD TO THE SUSPENSION OF THE STATUTE OF LIMITATIONS.
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