Ordering

Do I need to set up an account to place an order?

Having an account on ANTHI is not essential, but it allows you to:

  • Track your orders and review all your previous purchases.
  • Organize your exchanges and returns directly from your account.
  • Shop without re-entering your address or card details.
  • Manage your address book and email settings.
  • Be the first to know about upcoming sales and promotions.

I've forgotten my password - what do I do?

To reset your password, follow the 'FORGOT YOUR PASSWORD?' instructions on the SIGN IN page on ANTHI or click here to change it. We'll then send you an email so you can create a new password and start shopping again.

What size should I choose?

Our clothing is true to size unless otherwise specified, so you should go with your regular sizes.

Please note that “true to size” is based on the intended fit of the garment, so perceived sizes can vary depending on whether an item is slim or loose fit. For further aid, we also specify the height of the model and the size he is wearing in the product images.

How do I know if an item is in stock?

If an item is available for purchase, you will be able to select your size and add it to your shopping bag. If not, the size will be marked by an X. The item will also appear greyed out when mousing over it on the store front. Products on ANTHI are snapped up quickly and can still be bought by another customer even if the item is in your shopping bag. If you have found a piece you love, we recommend you place your order promptly, so you don't miss out.

Can I modify or cancel an order?

We cannot guarantee that. If you wish to modify or cancel an order, please contact customercare@anthi-studio.com as quickly as possible. We will try our best to accommodate your wishes, but if the order has been processed beyond the point at which we can modify it, you will have to wait for your items, return them, and then place a new order with us. Please check here or see below for our return policy.

What does pre-order mean?

We offer our customers the option of pre-ordering new and selected sold out items.

If you pre-order an item, you are placing a binding offer. If we accept your offer, you will receive an email confirmation of your purchase, and we will notify you and ship your item(s) as soon as they become available. Please note that while we are doing our best to estimate production times as realistically as possible, items can become available sooner or later than planned.

How do I change my personal information?

To amend your details, simply sign in to your account at ANTHI and edit your personal information through your 'Account' section.

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, view our Data Protection Declaration.

When you register at ANTHI, we need to know your name, mailing address and email address. To process your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. 

Please note, we may contact you about our new products and services via email. If you would prefer not to receive this information, you can edit your email preferences in your 'Account' or directly in the newsletter, at the bottom.

Refunds and Exchanges

How do I exchange or return items?

If your purchase is not quite what you're looking for, you've got 14 days from when you received your order to send your items back to us for an exchange or refund. Follow these steps:

  1. Contact returns@anthi-studio.com within 14 days after you have received the shipment to let us know of your intent. An informal email is enough, just be clear and concise. Note that while you are not obliged to tell us why you wish to exchange or return an item, we encourage you to do so, so we can improve.
  2. Once your return has been granted, send the items back to ANTHI. The shipping costs will be paid by you if you are returning an item, and by ANTHI if you need to exchange an item. We cover one exchange per purchase.
  3. Once the items have been received and accepted (see our terms and conditions for details on refundable items), you will receive an email to confirm the refund/ exchange, and we will refund you within 14 days of the day on which we accepted your return items, or ship the exchange item to you, provided it is in stock.
  4. For refunding, we will use the same payment method that you have used for your original payment, unless we have agreed expressly on a different procedure.
  5. Original delivery costs, import taxes and other fees cannot be reimbursed.

Do I have to use a particular carrier to send back my return?

We recommend that items are returned to us protected and insured during transit. You can return the goods by any secure means.

Our returns address is:

ANTHI Studio OG
Castelligasse 19
1050 Wien

Email: returns@anthi-studio.com

Please note that we do not accept liability for goods that are not returned insured.

Will I be refunded the full value of my order?

Our refund policy excludes the original delivery cost. Customs duties and sales taxes are also non-refundable. If you are making an exchange rather than a return, you may be eligible for free shipping of your item(s) back to us – please contact returns@anthi-studio.com for details.

How and when will I be refunded?

Your refund will be credited to the original card or PayPal account used to place the order.

If you have shipped your return with a tracking number, you can use that to monitor the shipment’s trajectory. As soon as your return items have arrived at ANTHI and been accepted, we will commence the process of refunding you. Please allow up to 14 days from the acceptance of your return items to the refunding of your payment.

Shipping

How do I track my order?

Registered customers can 'Sign In' to their account on ANTHI and follow its progress. As soon as your item has been handed over to a carrier, we will share the tracking number with you. If you have shopped but haven't created an account with us yet, register now so you can monitor the status of your order.

Why did the price change when I entered my shipping address?

The prices shown on our website are displayed without shipping. Once you have entered your delivery address, the correct unit price will be applied to the destination provided.

Before you enter any credit card details, you can always view an itemized breakdown of the costs on the payment page.

Which countries are you shipping to?

We currently offer shipping to the following countries:

  • Austria
  • Eu
  • Japan
  • UAE
  • USA

If you’re not living in any of these countries, please contact customercare@anthi-studio.com so we can try and work something out!

Do you ship to post office boxes and freight forwarding addresses?

Sorry, we are unable to deliver to post office boxes and freight forwarding addresses.

Payment

What payment methods do you accept?

We accept all major credit cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to ANTHI.

Do your prices include VAT?

The prices displayed on this page include VAT, but not shipping costs. Shipping costs will be displayed separately during the ordering process and on your bill.

Will I have to pay import taxes on my purchase?

Depending on your delivery address, your purchase might be subject to import duties and other fees upon delivery. These costs are not included in the price. Please be advised that we have no control over import duties and cannot predict how much you will be charged. Please contact your local customs office for more information on this matter before you place your order.

Can I reserve an article or pay later?

We want to give all our customers a fair chance to purchase our most sought after goods. Since our quantities are usually limited, reservations of articles are not possible. This means that placing an item in your shopping bag does not reserve it for you.

My question isn’t addressed here, where can I get help?

If you couldn’t find an answer in our FAQs, please contact us directly: customercare@anthi-studio.com